Privacy Policy
Last updated: April 2026
1. Who We Are
This Privacy Policy applies to Resinate UK Home Improvement Ltd (trading as Resinate UK Home Improvement), registered in England & Wales. Our registered address is 3, 9 Cavendish Place, Bournemouth, BH1 1RQ.
We can be contacted at:
Email: info@resinateuk.co.uk
Phone: 07754 876199
2. What Data We Collect
When you submit a quote request or contact us through our website, we may collect:
- Your name
- Phone number
- Email address
- Postcode / address
- Details about your enquiry (driveway type, message)
- Date and time of submission
We do not collect payment card details through this website.
3. How We Use Your Data
We use the information you provide to:
- Respond to your quote request or enquiry
- Contact you by phone or email to arrange a site visit or provide a quotation
- Keep records of customer communications for our legitimate business purposes
We will never sell your data to third parties or use it for unsolicited marketing without your consent.
4. Legal Basis for Processing
We process your personal data on the basis of legitimate interests (responding to your enquiry and quoting for work) and, where applicable, contract performance (delivering agreed services). Where we send you marketing communications, we will obtain your consent first.
5. How We Store Your Data
Your data is securely stored in our business systems and, where appropriate, in our CRM and workflow tools. We take reasonable technical and organisational measures to prevent unauthorised access, disclosure or loss of your personal data.
We retain enquiry data for up to 3 years after your last contact with us, unless a longer retention period is required by law (e.g., for accounting or warranty purposes).
6. Who We Share Your Data With
We do not sell or rent your personal data. We may share it with trusted service providers who assist us in running our business (e.g., our CRM or scheduling software), who are contractually required to protect your data. We do not transfer your data outside the UK or EEA without appropriate safeguards.
7. Cookies
Our website may use essential cookies to ensure basic functionality. We do not currently use tracking or advertising cookies. If this changes, we will update this policy and request your consent where required under the UK PECR regulations.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Erase your data (the "right to be forgotten") in certain circumstances
- Restrict or object to our processing of your data
- Data portability — receive your data in a structured, machine-readable format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at info@resinateuk.co.uk. We will respond within 30 days.
9. Complaints
If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) — the UK's data protection regulator — at ico.org.uk or by calling 0303 123 1113.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on this page with the date it was last updated shown above.